As a manager, your goal is to help the members of your team complete tasks in a manner that is efficient, consistent, and aligns with the company’s overarching strategic goals. To accomplish this, you must clearly articulate what those strategic goals are—while also detailing the specific work and processes that will be required of your team to reach them.
By becoming a more effective communicator, you’ll remove confusion among your team and ensure everyone is aligned and working toward the same goals.
Emotional intelligence refers to an individual’s ability to manage their emotions, as well as those of others.
A highly developed level of emotional intelligence is a hallmark of strong managers and leaders. Someone with a keen sense of self-awareness, empathy, and other social skills is someone who can motivate and influence others—an important quality for managers to exhibit.
You may be responsible for overseeing budgets and project timelines in addition to the daily tasks that members of your team perform. Juggling so many moving pieces and making necessary adjustments along the way requires a high degree of organization.
However tempting it might be for you to micromanage members of your team, doing so can be detrimental to progress.
A good manager knows how to delegate work to others. This involves understanding who’s best suited to complete a particular task. It also requires ensuring an employee has the required resources to be successful and feels empowered to make their own decisions.
Openness goes hand in hand with both emotional intelligence and effective communication.
It’s important that the members of your team feel comfortable approaching you when they have questions or concerns, or when they need clarification on what’s expected of them. If your employees don’t believe they can reach out to you, there’s a risk that problems or concerns will go unaddressed before it’s too late to correct them.
No matter how well prepared, organized, or established a project or process is, every manager runs into problems. This could be in the form of a missed deadline or milestone. It could be budgetary in nature. It could involve an unforeseen breakdown in the supply chain.
Whatever the case, managers must be skilled problem-solvers. The ability to evaluate a challenge, think critically about potential solutions, and formulate a response are essential to anyone who’s tasked with leading a team.
Over the course of a day, managers might be responsible for making a number of decisions that impact their team or the project they’re overseeing. Prioritizing tasks, allocating resources, delegating duties—each of these is a decision that falls to the manager.
Sometimes, a manager will need to make an authoritative decision to resolve an issue. Other times, decision-making might involve consensus building, wherein members of the team are invited to participate in the discussion and help guide the process. Ultimately, the manager is responsible for the outcome of the decision and, as such, must be comfortable with ensuing results.